Chapter 7: Telephone Calls

The following e-activities are based on Chapter 7 of the LINC 5-7 Classroom Activities, Volume 2. A printable version of these volumes, accompanying audio files, and the e-activities can be accessed at Settlement.Org on the Language Training page. These resources were developed by the Toronto Catholic District School Board (2010), with funding from Citizenship and Immigration Canada (Ontario Region). The e-resources are designed to be used in a blended learning context, where learners and instructors meet face-to-face and utilize a combination of both the print and online resources. Please note that the linguistic complexity of the two resource types (print and e-activities) is not always congruent. The online versions of some of the activities are generally more accessible to learners at a lower benchmark level than the print versions.

LINC 5 Telephone Calls page
LINC 6 Telephone Calls page
LINC 7 Telephone Calls page
1
page
Introduction to Telephone Calls 1, 2
2
page
Telephone Terminology 1, 2, 3, 4
3
page
Using the Telephone 1, 2, 3, 4, 5, 6
4
page
Telephone Phrasal Verbs 1, 2, 3
5
page
Identifying Yourself on the Phone 1, 2
6
page
Calling for Information 1, 2
7
page
Grammar in Context: Indirect Questions 1, 2, 3, 4
8
page
Calling About an Appointment 1, 2, 3, 4, 5, 6, 7
9
page
Calling About a Missed Appointment 1, 2
10
page
Active Listening Strategies 1, 2, 3, 4
11
page
Informal Calls: Calling a Friend 1, 2, 3
12
page
Calling a Friend: Informal Invitation 1, 2, 3
13
page
Recording Personal Voice Mail Greetings 1, 2, 3. 4
14
page
Voice Mail Messages 1, 2, 3, 4
15
page
Grammar In Context: Prepositional Collocations 1
16
page
Automated Voice Menus 1, 2, 3, 4
1
page
Introduction to Telephone Calls 1, 2, 3, 4
2
page
Professional Calls 1, 2
3
page
Your Voice on the Telephone 1, 2, 3
4
page
Making Arrangements on the Phone 1, 2
5
page
Asking for Information 1
6
page
Telephone Strategies 1, 2
7
page
Making and Responding to Complaints1, 2, 3, 4
8
page
Leaving Voice Mail Messages 1
9
page
Taking a Message from Voice Mail Messages 1, 2, 3, 4, 5
10
page
Grammar in Context: Reported Speech 1
11
page
Choosing a Cell Phone Plan 1, 2, 3
12
page
Automated Information Lines: Environment Canada 1, 2
1
page
Introduction to Telephone Calls 1, 2, 3
2
page
Taking Live Messages 1, 2, 3, 4, 5, 6, 7, 8
3
page
Taking Messages: Abbreviations 1, 2, 3, 4
4
page
Taking Notes from Voice Mail Messages 1, 2, 3, 4
5
page
Expressing Sympathy and Empathy 1, 2
6
page
Responding to Complaints on the Phone 1, 2, 3
7
page
Responding to Telemarketers 1, 2, 3, 4, 5, 6
8
page
Automated Voice Menu 1, 2, 3, 4

Please email your comments or feedback to linc.activities@yahoo.ca.