Chapter 3: Interacting with Others

The following e-activities are based on Chapter 3 of the LINC 5-7 Classroom Activities, Volume 1. A printable version of these volumes, accompanying audio files, and the e-activities can be accessed at Settlement.Org on the Language Training page. These resources were developed by the Toronto Catholic District School Board (2010) and New Media Language Training, Inc. (2013), with funding from Citizenship and Immigration Canada (Ontario Region). The e-resources are designed to be used in a blended learning context, where learners and instructors meet face-to-face and utilize a combination of both the print and online resources. Please note that the linguistic complexity of the two resource types (print and e-activities) is not always congruent. The online versions of some of the activities are generally more accessible to learners at a lower benchmark level than the print versions.

 

LINC 5 Social Interaction page
LINC 5 Customer Relations page
LINC 6 Customer Relations page
LINC 7 Social Interaction page
1
page
Introduction to Social Interaction 1
2
page
Creating Your Social Network 1
3
page
Approriate or Not: Social Conventions 1, 2, 3
4
page
Making Introductions 1, 2, 3
5
page
Making Introductions (listening) 1, 2, 3, 4, 5
6
page
Making Introductions: Common Phrases 1, 2, 3
7
page
Introduction to Small Talk 1, 2, 3, 4, 5
8
page
Chatting with Strangers 1, 2, 3, 4
9
page
Tag Questions in Context 1, 2, 3
10
page
Tag Question Practice: Forming Tags 1
11
page
Compliments and Responding to Compliments 1, 2, 3
12
page
Using Courtesy Expressions (text reconstruction) 1, 2, 3
13
page
Using Courtesy Expressions 1, 2, 3
14
page
Conversation Strategies (reading) 1, 2, 3
15
page
Conversation Strategies - Sample Dialogues 1, 2, 3, 4, 5, 6, 7
16
page
Vocabulary for Identifying Emotions in Conversations 1, 2, 3, 4
17 page Identifying Emotions in Conversations 1, 2, 3, 4, 5, 6, 7, 8, 9
18 page Extending and Responding to Invitations 1, 2, 3, 4, 5
1
page
Culture Note: Customer Service 1, 2, 3
2
page
Shopping Expressions 1, 2, 3
3
page
Comparing Products 1, 2, 3, 4
4
page
Asking Questions: Direct vs. Indirect 1, 2
5
page
Making Enquiries 1, 2, 3, 4, 5
6
page
Enquiring about Services 1, 2, 3
7
page
Enquiring about Used Products 1, 2, 3
8
page
Placing an Order 1, 2, 3, 4, 5, 6
9
page Returning Items 1, 2, 3
10
page Return Policies 1, 2, 3, 4, 5
11
page Warranties 1, 2, 3, 4
12 page Making and Handling Complaints 1, 2, 3, 4, 5
13
page Making and Handling Complaints: Carpet Cleaning 1, 2, 3, 4, 5, 6
1
page
Culture Note: Introduction to Customer Relations 1
2
page
Consumer Rights 1, 2
3
page
Consumer Rights: Your Consumer Rights 1, 2
4
page
Making Inquiries about a Product or Service 1, 2, 3
5
page
Styles in Customer Service 1, 2, 3
6
page
Styles in Customer Service - Hard Selling 1, 2, 3, 4, 5
7
page
Styles in Customer Service - Soft Selling 1, 2, 3, 4, 5
8
page Styles in Customer Service - Radio Interview 1, 2, 3, 4, 5, 6, 7
9
page Saying 'No' 1, 2, 3, 4
10
page Introduction to Understanding Contracts 1, 2, 3, 4
11
page Understanding Contracts 1, 2, 3, 4
12
page Understanding Contracts - Rental Agreements 1
13
page Making and Handling Complaints 1, 2, 3, 4
14 page Grammar in Context: Past Modals 1
15
page Letter of Complaint 1, 2a, 2b, 2c, 2d, 2e, 2f, 2g, 2h, 2i
1
page
Culture Note: Interacting With Others 1, 2, 3
2
page
Using Diplomatic Language 1, 2, 3, 4, 5
3
page
Using Diplomatic Language (Sentence Scramble) 1a, 1b, 1c, 1d, 1e, 1f, 1g, 1h, 1i, 1j, 1k, 1l
4
page
Making Requests 1, 2, 3
5
page
Responding to Inappropriate Questions and Comments 1, 2, 3, 4
6
page
Being Assertive 1, 2, 3
7
page
Being Assertive: Tips for Giving and Handling Criticism 1, 2, 3, 4, 5, 6, 7
8
page
Being Assertive: Giving and Handling Criticism at Work 1, 2, 3
9
page Being Assertive: Giving and Handling Criticism with a Neighbour 1, 2, 3
10
page
Being Assertive: Giving and Handling Criticism with a Friend 1, 2, 3
11
page
Active Listening Strategies 1, 2, 3, 4
12
page
Confirming and Clarifying Instructions 1, 2, 3, 4
13
page
Confirming and Clarifying Instructions at Work 1 1, 2, 3
14
page
Confirming and Clarifying Instructions at Work 2 1, 2, 3
15
page
Confirming and Clarifying Instructions at Work 3 1, 2, 3
16
page
Expressing Opinions 1, 2
17 page Messages for Special Occasions 1, 2, 3

 

Please email your comments or feedback to linc.activities@yahoo.ca.